Return Policy

At Neutrisa, your satisfaction is our priority. If you’re not completely happy with your purchase, you may request a return or refund under the following terms:

Eligibility for Returns

• You may request a return within 7 days of receiving your order.

• Items must be:

  • Unused and unopened

  • In their original packaging

  • In the same condition as delivered

Non-Returnable Items

For safety and hygiene reasons, we do not accept returns on:

• Used or opened products

• Sale or promotional items

• Gift cards

Refund Process

Once your return is received and inspected, we will notify you via email. If approved:

• Your refund will be issued to the original payment method

• Processing may take 5–10 business days, depending on your bank

Exchanges

If your item arrives damaged or defective, we will replace it with the same product at no extra cost. Contact customer support with photos and order details.

Return Shipping

• Customers are responsible for the cost of return shipping

• Shipping charges are non-refundable
  

How to Request a Return

Please contact our support team before sending any item back:

📧 Email: support@neutrisa.com
Include:

• Order number

• Reason for return

• Photo (if applicable)

We will provide the return address and next steps.